Communications

How does the school communicate information to parents?

Email
If you are not currently receiving emails from the school and would like to, please contact us on 01743 875020 or email Evie Renouf: [email protected]

Website
Lots of useful information is posted on the school website including bulletins, latest news stories, term dates etc. Please check the website regularly for updates and information. Paper copies of all information on the site are available and will be given free of charge.

Telephone
In certain circumstances, we may contact you via phone/text/in app Arbor message

How do parents contact the school?

General Enquiries

For general enquiries from parents and members of the public, please contact reception on 01743 875020

If you are unsure about who you need to speak to or who may be able to assist you with your enquiry, please call 01743 875020 and the receptionist will direct your call to the appropriate person.

Contacting your child’s class teacher
Your child’s teacher should be your first point of contact (apart from when you are reporting your child absent, please see notes below). Please contact us on 01743 87502 or email [email protected] to book an appointment or phone call with them.

Please also see notes below regarding expectations for communication with staff.

Student absence
When reporting your child as absent, please ALWAYS contact the Attendance line on 01743 875020. Please leave a message if there is no answer.

Expectations for communications between parents, carers and staff

Overview

It is very important to us that we work closely in partnership with parents and carers, and communication between home and school is key. We recognise however that it can often be difficult communicating with teachers because they have a very full timetable; and we recognise that parents and carers also have very busy lives.

Teachers want to respond to parental queries at the earliest opportunity and will do their best to do so, however, the majority of teachers’ time is taken up teaching and preparing for lessons. Teachers’ responsibilities extend beyond the classroom, and they may be unable to respond to you on the day a query is made. Our policy is that there is no expectation to respond to queries during their personal/family time.

Telephone

Please use the main reception number to leave a message for a teacher to contact you:

• Reception staff will relay messages to teachers as soon as possible.
• If a call is urgent, please inform the receptionist who will attempt to find a senior member of staff to speak to you.
• We will try to respond to you within 48 hours, if not the same day.
• Please note lessons will never be interrupted for teachers to take calls.

• Meetings should always be pre-arranged with members of staff. Please do not visit the school without an appointment hoping to see a member of staff.
• If you urgently need to see someone, for instance if there is a serious family emergency or a child protection issue, please phone ahead and the reception staff will do their best to find a senior member of staff to see you.
• For non-urgent meetings we will aim to meet with you within five working days. The school will determine the level of urgency at its discretion, to enable it to manage multiple demands.

No response

If you have not received a response from the school within three working days please contact the school by emailing [email protected] and we will chase up your enquiry. Communication with parents and carers is important to us, and we will continue to monitor this policy and our approach to improve the process further.